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The Lake George Visitor Journey - Arrival to Departure (A2D) Tourism Training Initiative is up and running in full swing!
We've heard many participants say they wish they had this training for interacting with visitors before they started working in tourism.
It's perfect for front-line employees, particularly those who have little-to-no experience, as well as longtime workers in the tourism industry. We recommend this tourism training for a variety of fields: retail, lodging, dining, attractions and services — just to name a few. This tourism training is useful for any position, in any profession that comes in contact with visitors to the region. We feel this is essential training that can be seamlessly worked into your orientation process.
Topics covered include:
What's the format?The tourism training course takes place in two parts.
1. 90-minute online course that can be done at the participants leisure
2. 60-75 minute "live" class held on Zoom for the time being. Once the hiring season starts, we will be available to hold dedicated classes exclusively for your team as part of your orientation process.
If you would like to jump right in or preview the course, go to and at checkout enter the discount code LGANY2021.Get Started
We look forward to working with you and your team, to make this the best year yet!
If you would like to get yourself or your group registered for a live training or have any questions about the training, please contact the team at the LGRCVB.Contact the LGRCVB
As a Certified Visitor Champion, participants will have an enhanced understanding of tourism in the region, and employers will have assurance that their staff is prepared and equipped with the relevant resources needed to engage with visitors.
We ask that you consider learning all the benefits this training program has to offer to enhance your business and compliment all that you do to keep our area an ongoing success!
The A2D program was a helpful reminder to step back and realize that all of us, even on our personal time, are responsible for the view that the guests coming to our area will take home with them. The more positive the experience they have, the more likely they will spread the word to their friends and family about how great our area is!
- Jayne M., The Lodges at Cresthaven
I grew up in Lake George and worked in this tourism area for many, many years. So the A2D training was an awesome refresh with some great new visitor engagement ideas. Well worth your time.
- Jen V., Lake George Holiday Inn Resort