Arrival to Departure Tourism Training

The Lake George Visitor Journey - Arrival to Departure (A2D) Tourism Training Initiative is up and running in full swing!

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Arrival to Departure Tourism Training in Warren County, NY

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We've heard many participants say they wish they had this training for interacting with visitors before they started working in tourism.

It's perfect for front-line employees, particularly those who have little-to-no experience, as well as longtime workers in the tourism industry. We recommend this tourism training for a variety of fields: retail, lodging, dining, attractions and services — just to name a few. This tourism training is useful for any position, in any profession that comes in contact with visitors to the region. We feel this is essential training that can be seamlessly worked into your orientation process.

What's Covered?

Topics covered include:
  • Why tourism is important to this area
  • What visitors want and where to go to find it.
  • How to get them where they want to go.
  • How to find out what interests them.
  • How to give them more than they expect.
  • How to engage them every chance you get.
  • How we ALL make a difference.

What's the format?

The tourism training course takes place in two parts.

1. 90-minute online course that can be done at the participants leisure

2. 60-75 minute "live" class held on Zoom for the time being. Once the hiring season starts, we will be available to hold dedicated classes exclusively for your team as part of your orientation process.

More Info

If you would like to jump right in or preview the course, go to and at checkout enter the discount code LGANY2021.

We look forward to working with you and your team, to make this the best year yet!
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Need Assistance?

If you would like to get yourself or your group registered for a live training or have any questions about the training, please contact the team at the LGRCVB. 

Contact the LGRCVB